Medical Revenue Collection

If your medical practice is facing underpayments, delayed reimbursement, or denied claims, the issue often isn’t the quality of care — it’s the way insurers and payers apply complex billing rules to reduce what they owe. Medical revenue collection is no longer a straightforward billing function; it requires navigating overlapping payer contracts, regulatory frameworks, and dispute processes. At Kotlar Cohen, we help physicians and medical groups recover revenue that is frequently withheld through aggressive and improper payment practices.

Across commercial insurance, the No Surprises Act, Personal Injury Protection (PIP), and Workers’ Compensation, payers rely on technical defenses to suppress reimbursement. Claims are reduced based on narrow interpretations of fee schedules, alleged documentation gaps, or internal pricing benchmarks that fail to reflect market reality. What should be a predictable payment process instead becomes fragmented, time-consuming, and financially draining for providers.

For practices already operating under increasing administrative pressure, unresolved revenue issues compound quickly. Staff spend countless hours tracking claims, responding to denials, and managing payer portals, while payments continue to lag or come in well below expectations. Revenue declines, overhead remains fixed, and providers are forced to absorb losses for care that was medically necessary and properly delivered.

That’s where we come in. Our team evaluates underpaid and denied claims across all major reimbursement pathways, identifies those with strong recovery potential, and pursues payment through targeted negotiations, appeals, dispute resolution, and enforcement strategies. We apply a legal and regulatory lens to revenue collection — reducing administrative burden, strengthening leverage against payers, and working to recover the full value of your services so you can focus on patient care.

The No Surprises Act was created to stop patients from getting unexpected bills for emergency care or out-of-network services at in-network facilities. Those protections matter. But the IDR process that followed has become complicated, rigid, and, in practice, tilted toward insurers unless it’s handled with precision. Payments come in lower than market reality, negotiations stall, and practices are left doing extra work for less reimbursement.

When you’re already stretched thin, chasing underpaid claims becomes a drain: revenue goes down, overhead stays the same, and your team spends hours navigating timelines, portals, batching rules, and evidence requirements — all while insurers rely on artificially low Qualifying Payment Amounts (QPAs) to justify reduced offers. The financial impact adds up quickly, especially for hospital-based and emergency specialists whose services are frequently subject to NSA arbitration.

That’s where we come in. Our team identifies which claims qualify for IDR, chooses cases with strong recovery potential, and builds compelling evidence packages that show the true value of your services. We strategically batch similar claims to maximize recovery while minimizing fees, and we apply the most current court-driven regulatory standards to strengthen your leverage throughout the process.

If your medical practice was underpaid for out-of-network services, your case may fall under the No Surprises Act and its Independent Dispute Resolution (IDR) process — a system meant to protect patients, but one that insurers often use to suppress physician reimbursement. At Kotlar Cohen, we help physicians and medical groups navigate the process from start to finish, challenge unfair payment tactics, and pursue the full value of your work. In the end, we do our best to take as much administrative and financial pressure off your plate as possible by recovering the payments you deserve.

The No Surprises Act was created to stop patients from getting unexpected bills for emergency care or out-of-network services at in-network facilities. Those protections matter. But the IDR process that followed has become complicated, rigid, and, in practice, tilted toward insurers unless it’s handled with precision. Payments come in lower than market reality, negotiations stall, and practices are left doing extra work for less reimbursement.

When you’re already stretched thin, chasing underpaid claims becomes a drain: revenue goes down, overhead stays the same, and your team spends hours navigating timelines, portals, batching rules, and evidence requirements — all while insurers rely on artificially low Qualifying Payment Amounts (QPAs) to justify reduced offers. The financial impact adds up quickly, especially for hospital-based and emergency specialists whose services are frequently subject to NSA arbitration.

That’s where we come in. Our team identifies which claims qualify for IDR, chooses cases with strong recovery potential, and builds compelling evidence packages that show the true value of your services. We strategically batch similar claims to maximize recovery while minimizing fees, and we apply the most current court-driven regulatory standards to strengthen your leverage throughout the process.

If your medical practice treated patients injured in motor vehicle accidents and was underpaid or denied reimbursement, your claim may fall under Personal Injury Protection (PIP) laws. These claims are intended to ensure prompt payment for medically necessary care, yet insurers frequently use technicalities, aggressive reductions, and delay tactics to avoid paying the full value of your services. At Kotlar Cohen, we help physicians and medical groups enforce their rights under PIP statutes and pursue proper reimbursement from start to finish.

PIP regulations vary by state and are often highly procedural. Insurers scrutinize documentation, apply fee schedules inconsistently, and deny claims based on alleged medical necessity, coding issues, or paperwork defects — even when treatment was appropriate and timely. What should be a streamlined payment process instead becomes an obstacle course that shifts the financial burden onto providers.

For practices already operating under tight margins, unpaid or underpaid PIP claims can quietly erode revenue. Staff time is consumed by resubmissions, follow-ups, and appeals, while payments are reduced or withheld altogether. When benefits are exhausted or improperly cut off, providers are often left absorbing the loss.

That’s where we step in. Our team evaluates PIP claims for compliance and recovery potential, challenges improper reductions and denials, and pursues payment through appeals, negotiations, and enforcement actions where necessary. We handle the administrative and legal pressure so your practice can focus on patient care — not chasing insurers for money you’re owed.

If your practice provided care for a work-related injury and reimbursement has been delayed, reduced, or denied, your claim may fall under Workers’ Compensation laws. While these systems are designed to cover medical treatment for injured employees, carriers frequently dispute authorization, apply fee schedules narrowly, or delay payment altogether. Kotlar Cohen helps healthcare providers navigate these rules and recover revenue that is often wrongfully withheld.

Workers’ Compensation claims are governed by state-specific regulations that dictate everything from billing timelines to reimbursement rates and medical necessity standards. Insurers and third-party administrators routinely exploit these rules — disputing treatment plans, questioning referrals, or citing technical noncompliance to justify nonpayment.

The result is a growing administrative burden on medical practices. Payments arrive late or not at all, staff spend hours coordinating with carriers and employers, and cash flow becomes unpredictable. Over time, these unresolved claims create real financial strain, especially for practices that regularly treat injured workers.

Our team works to level the playing field. We verify coverage, address authorization and fee schedule disputes, and pursue underpaid or denied claims through the appropriate administrative and legal channels. By applying deep regulatory knowledge and strategic pressure, we help ensure that Workers’ Compensation carriers meet their obligations and that your practice is compensated fairly for the care it provides.

PIP regulations vary by state and are often highly procedural. Insurers scrutinize documentation, apply fee schedules inconsistently, and deny claims based on alleged medical necessity, coding issues, or paperwork defects — even when treatment was appropriate and timely. What should be a streamlined payment process instead becomes an obstacle course that shifts the financial burden onto providers.

For practices already operating under tight margins, unpaid or underpaid PIP claims can quietly erode revenue. Staff time is consumed by resubmissions, follow-ups, and appeals, while payments are reduced or withheld altogether. When benefits are exhausted or improperly cut off, providers are often left absorbing the loss.

That’s where we step in. Our team evaluates PIP claims for compliance and recovery potential, challenges improper reductions and denials, and pursues payment through appeals, negotiations, and enforcement actions where necessary. We handle the administrative and legal pressure so your practice can focus on patient care — not chasing insurers for money you’re owed.

Certified Attorney

No Surprise Act (NSA) Attorneys

At Kotlar Cohen, we’ve been representing physicians and specialty groups in complex payment disputes since 1995. Our board-certified trial attorneys understand healthcare reimbursement at the legal, operational, and strategic level — and we bring that experience directly into the IDR arena.

With deep expertise in No Surprises Act regulations and the rapidly evolving arbitration framework, we help practices across New Jersey and beyond reclaim the payments they’ve already earned.

If you’re seeing low NSA reimbursements or repeated insurer underpayment, speak with our team today to get a clear evaluation and the best possible outcome for your claims.

No Surprises Act FAQ’s

You’re not required to hire a lawyer for IDR — but representation can make a measurable difference. The process involves strict timelines, evolving rules, and detailed submission requirements. Insurers know how to exploit gaps in documentation or procedure to reduce payouts.

At Kotlar Cohen, we make sure your claims are properly positioned, supported, and filed on time. We build evidence that pushes arbitrators to see beyond the insurer’s QPA and toward the actual value of your care.

The NSA applies to emergency services, post-stabilization care, and non-emergency out-of-network services provided at in-network facilities. This often includes hospital-based specialists such as anesthesiologists, radiologists, pathologists, emergency physicians, neonatologists, and others who may not be contracted with every insurer tied to the facility.

If your services fit this category and reimbursement came in low, there’s a strong chance IDR is an option.

IDR is a “baseball-style” arbitration system. That means both sides submit a payment offer and supporting documentation, and the arbitrator must pick one of them. The process generally includes:

  1. Initiating a required open negotiation period with the insurer
  2. Filing for IDR if negotiations fail
  3. Submitting your offer and evidence package
  4. Having a certified IDR entity select the binding payment amount


We handle these steps end-to-end so your team isn’t stuck living inside the portal.

The QPA is a median in-network rate calculated by the insurer for similar services in your geographic area. Insurers often treat the QPA like a ceiling — even when it doesn’t reflect market reality, complexity, or physician expertise.

Recent court decisions require arbitrators to weigh multiple factors in addition to QPA, including provider experience, prior contracted rates, case complexity, and facility characteristics. We build submissions that highlight these factors clearly and persuasively.

Providers win the clear majority of IDR cases when submissions are strong and targeted. Results improve with the right strategy: choosing claims that qualify, documenting the true value of care, and applying the latest regulatory standards.

Our focus is on positioning each dispute for maximum recovery — not just “filing and hoping.”

From negotiation through determination and payment, the process typically spans several months. The timeline includes:

  • Open negotiations
  • Formal IDR filing and submission
  • Arbitrator selection and decision
  • Payment after determination


We keep your cases moving, avoid missed deadlines, and make sure insurers don’t drag their feet.

Some carriers build underpayment into their standard approach, knowing many practices won’t challenge it. Others dispute claims by leaning on low QPAs or narrowing what they think qualifies.

We counter with strategic claim selection, tightly organized evidence packages, and litigation-informed argumentation that makes disputing your claim harder — and losing it more costly for the insurer.

Yes — that’s a core part of our work. Not every underpaid claim qualifies for IDR, and not every qualifying claim is worth pursuing. We review underpayments, identify the strongest recovery opportunities, and batch claims intelligently to drive results while keeping costs controlled.

Need to speak to an attorney about No Surprise Act Arbitrations?

Want to join the team?

We’re always looking for new talent. Please email a resume and cover letter to [email protected].